Refund policy

We value your trust in choosing MyScentJourney. Please review our updated policy below.

1. Samples, Decants & Travel Sizes

• All decants, samples, and travel-size items are hand-prepared and sealed for hygiene and safety.
• All sales are final on these items. We do not accept returns, refunds, or exchanges under any circumstances.

2. Full Bottle Returns (Unopened Only)

• Returns are accepted on full presentation bottles that are unopened, unused, and in original sealed packaging.
• The return request must be initiated within 30 days of delivery.
• Return shipping labels are provided free of charge.
• A 15% restocking fee will be deducted from the refund total.
• Opened or used bottles are not eligible for return or refund.

3. Refunds (Processing)

• Refunds are issued back to your original payment method once the return has been received and inspected.
• Please allow up to 30 days for your bank or payment provider to post the funds.
• Refunds are not offered for personal dissatisfaction with fragrance or performance.

4. Order Cancellations

• Orders may be canceled or modified before they are shipped by contacting us at help@theparfums.com.
• Once a tracking number has been generated, the order is considered fulfilled and cannot be canceled or refunded.

5. Shipping Protection

• If you purchased shipping protection, we will assist with claims for items lost or damaged in transit.
• Claims must be filed within 14 days of delivery.
• Refunds or replacements are processed only after the claim is approved (usually within 7 business days).

6. International Orders

• We currently do not ship internationally.
• This return and refund policy applies only to orders shipped within the United States.

Important Notes

• All sales are final unless covered by the conditions above.
• Claims for damaged or incorrect items must be initiated within 14 days of delivery.
• We strive to respond to all customer inquiries within 48 business hours.