Return Policy

Effective as of August 22, 2025

At MyScentJourney, we take pride in offering only authentic niche and luxury fragrances. Please read our updated return policy carefully before making a purchase.

1. Samples, Decants & Travel Sizes

• All decants, samples, and travel-size items are hand-prepared and sealed for hygiene and safety.
• All sales are final. These products are not eligible for return or exchange under any circumstances.

2. Full Bottle Returns (Unopened Only)

• Returns are accepted only on full presentation bottles that are unopened, unused, and in their original sealed packaging.
• Return requests must be initiated within 30 days of delivery.
• Return shipping labels are provided free of charge.
• All approved returns are subject to a 15% restocking fee deducted from the refund.
• Opened, used, or altered bottles are not eligible for return.

3. Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please contact us within 14 days of delivery.
• Provide a written explanation and clear photos of the damaged/incorrect item and packaging.
• Our team will respond within 48 business hours with next steps, which may include a replacement or return authorization.

4. International Orders

We currently do not ship internationally. This return policy applies only to orders delivered within the United States.

Contact Information

For all return inquiries, please contact us first:

• 📧 Email: eduardo@myscentjourney.com  o  system@myscentjourney.com
• 📞 Phone: (972) 746-8750
• 💬 Live Chat: Available on our website during business hours
• 🕒 Business Hours: Monday to Friday, 10:00 AM – 5:00 PM (MT)